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Delivery & Returns

  /  Delivery & Returns

(1) The delivery times we specify start from the moment of our order confirmation provided that the purchase price has been paid. The delivery period is 7-14 to US unless a different delivery time is specified in our online shop for the respective goods.

(2) If no items among the products that the Customer has chosen are available as of the moment the order is placed, the Provider shall immediately inform the Customer in the order confirmation. If the Customer is a consumer, the Provider clearly informs the Customer of whether there are any supply limitations by the latest at the start of the order process. If the product is not available in the long term, the Provider can cancel the acceptance notice. No contract is concluded in this case.

(3) If the product identified by the Customer in the order is only temporarily unavailable, the Provider also immediately informs the Customer in the order confirmation. In the event of a delivery delay of more than 30 days, the Customer is entitled to withdraw from the contract. The Provider is also entitled to terminate the contract in this case. If this happens, the Provider will immediately return to the Customer any payments made by the Customer.

Returns

Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 30 calendar days of receipt. The 30 calendar days period commences on the day of receipt of the ordered products. The right to return product only applies if the products are unused and complete including their original packaging insofar as reasonably possible.

To activate a return under this policy you should send us an email to info@basefitnessclub.com

In the event of a valid return in accordance with these Delivery Terms,will reimburse the purchase price received from you within thirty days of receipt of the product or revocation of the sales contract. Your bank or credit card company may require additional time to process your refund and for it to reach your account.

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